Privacy notice

Thank you for being part of our community at Seba Trade Limited ("Company", "we", "us", "our"). We are committed to protecting your personal information and your right to privacy. If you have questions or concerns about this notice or our practices, please contact us at info@sebatrade.co.uk.

About this notice

When you visit our website at www.sebatrade.co.uk (the "Website"), and more generally use any of our services (the "Services", which include the Website), we appreciate that you are trusting us with your personal information.

In this notice we seek to explain, as clearly as possible, what information we collect, how we use it, and what rights you have in relation to it. It applies to all information collected through our Services, as well as any related sales, marketing or events. If there are terms in this notice that you do not agree with, please discontinue use of our Services.

What information do we collect?

In short: We collect the information you give us yourself, plus limited technical information created when you browse the site.

We collect personal information that you voluntarily provide when you contact us, enquire about products or services, or otherwise get in touch. Through our contact form this is:

• your name;
• your email address;
• your company name and telephone number, if you choose to give them;
• the subject of your enquiry and the content of your message.

Our web server also automatically records standard technical information such as your IP address, browser type and the pages you request. This is used to keep the site secure and working correctly.

We do not ask for, and you should not send us, payment card details or other sensitive personal information through this Website.

How do we use your information?

In short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and/or your consent.

We use the information we collect or receive:

• To respond to your enquiries and offer support. We use your information to answer your questions and resolve any issues with our Services.
• To fulfil and manage your orders. We may use your information to fulfil and manage orders, payments, returns and exchanges.
• To deliver and facilitate delivery of services. We use your information to provide the service you requested.
• To send administrative information to you. This includes information about changes to our terms, conditions and policies.
• To request feedback. We may contact you about your use of our Website.
• To send marketing and promotional communications, where this is in accordance with your marketing preferences. You can opt out at any time — see "What are your privacy rights?" below.
• To protect our Services. For example, for fraud monitoring and prevention.
• To enforce our terms, conditions and policies, to comply with legal and regulatory requirements, or in connection with our contract.
• To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
• For other business purposes, such as data analysis, identifying usage trends and evaluating and improving our Website, products and marketing. Where possible this data is aggregated and anonymised.

Will your information be shared with anyone?

In short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share the data we hold on the following legal bases:

• Consent: where you have given us specific consent to use your personal information for a specific purpose.
• Legitimate interests: where it is reasonably necessary to achieve our legitimate business interests.
• Performance of a contract: where we have entered into a contract with you and need to fulfil its terms.
• Legal obligations: where we are legally required to disclose information, for example in response to a court order or a request from a public authority.
• Vital interests: where we believe disclosure is necessary to investigate or prevent potential violations of our policies, suspected fraud, or threats to the safety of any person.

More specifically, we may need to share your personal information in the following situation:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We also use service providers, such as our website host and email provider, who process information on our behalf and only on our instructions.

Do we use cookies and other tracking technologies?

In short: We use a small number of cookies. None of them track you for advertising.

We may use cookies and similar tracking technologies to access or store information. This Website sets a cookie to remember your chosen language, and a session cookie that keeps the contact form secure while you complete it.

Most web browsers accept cookies by default. You can set your browser to remove or reject cookies, but this may affect certain features of our Website.

Do we use Google Maps Platform APIs?

In short: Yes — we embed a Google map so you can find our office.

This Website uses Google Maps Platform APIs, which are subject to Google’s Terms of Service. When the map loads, Google may receive your IP address and set its own cookies.

Is your information transferred internationally?

In short: We may transfer, store and process your information in countries other than your own.

Our servers and service providers may be located outside your country of residence. If you are accessing our Website from outside the United Kingdom, please be aware that your information may be transferred to, stored and processed by us and by the third parties with whom we share personal information.

If you are a resident of the European Economic Area or the United Kingdom, these countries may not have data protection laws as comprehensive as those in your own country. We will nevertheless take all necessary measures to protect your personal information in accordance with this notice and applicable law.

How long do we keep your information?

In short: We keep your information only as long as necessary for the purposes set out in this notice, unless a longer period is required by law.

Enquiries received through the contact form are kept for as long as needed to deal with your request and for a reasonable period afterwards for our records. Longer retention may be required or permitted by law, for example for tax or accounting purposes.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it. If that is not possible — for example because it is held in backup archives — we will securely store it and isolate it from further processing until deletion is possible.

Do we collect information from minors?

In short: We do not knowingly collect data from, or market to, children under 18 years of age.

By using the Website you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Website. If we learn that personal information from users under 18 has been collected, we will take reasonable measures to promptly delete it from our records. If you become aware of any data we may have collected from a child under 18, please contact us at info@sebatrade.co.uk.

What are your privacy rights?

In short: You may review, change or ask us to delete your information at any time.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to restrict or object to its processing, and to receive a copy in a portable format. To exercise any of these rights, contact us using the details below.

If you are a resident of the United Kingdom and believe we are unlawfully processing your personal information, you have the right to complain to the Information Commissioner’s Office (ico.org.uk). If you are a resident of the European Economic Area, you may complain to your local data protection supervisory authority. If you are a resident of Switzerland, the contact details for the data protection authorities are available at edoeb.admin.ch.

Opting out of email marketing: you can unsubscribe at any time using the link in any marketing email we send, or by contacting us. You will then be removed from the marketing list, although we may still contact you for service-related reasons such as responding to a request.

Controls for do-not-track features

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal that you do not want your online browsing activity monitored. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to DNT browser signals. If a standard is adopted that we must follow, we will inform you in a revised version of this notice.

Do California residents have specific privacy rights?

In short: Yes — if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, known as the "Shine The Light" law, permits users who are California residents to request, once a year and free of charge, information about the categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of those third parties. To make such a request, please write to us using the contact details below.

If you are under 18, reside in California and have a registered account with the Website, you may request removal of unwanted data that you have publicly posted on the Website. Please contact us with the email address associated with your account and a statement that you reside in California. We will ensure the data is not publicly displayed, although it may not be completely removed from all our systems, such as backups.

Do we make updates to this notice?

In short: Yes — we will update this notice as necessary to stay compliant with relevant laws.

The updated version will be indicated by a revised date and will be effective as soon as it is accessible. If we make material changes, we may notify you either by prominently posting a notice or by contacting you directly. We encourage you to review this notice from time to time.

How can you contact us about this notice?

If you have questions or comments about this notice, you may email us at info@sebatrade.co.uk or write to us by post:

Seba Trade Limited
Unit 21b Avenue Two, Station Lane
Witney, Oxfordshire OX28 4YG
United Kingdom

How can you review, update or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, to change that information, or to delete it in certain circumstances. To make such a request, email us at info@sebatrade.co.uk. We will respond within 30 days.